PRIVACY POLICY

Privacy Policy   |   Terms of Use

This Privacy Policy describes how MVP Group collects, uses and shares your personal data.  This Privacy Policy is subject to change, we recommend you familiarise yourself with our privacy practices, accessible via this web-page.  Should you have any questions in relation to our Privacy Policy, please submit your inquiry to:  privacy@muggavirtualpilot.com

WHAT IS PERSONAL DATA AT MVP GROUP?

MVP Group regards data that identifies you is personal data.  This Privacy Policy covers how MVP Group and our affiliate companies and communities handles your personal data, whether you interact with us on our websites, through our Discord Communities, or in person.  MVP Group's Privacy Policy does not apply to how third parties define personal data or how they use it.  We encourage you to read their privacy policies and know your privacy rights before interacting with them.

YOUR PRIVACY RIGHTS AT MVP GROUP

The MVP Group respects your ability to know, access, correct, transfer, restrict the processing of, and delete your personal data.  We have provided these rights to our global membership base and if you choose to exercise these privacy rights, you have the right to not be treated in a discriminatory way nor to receive a lesser degree of service from MVP Group.  We do not sell your data.

To exercise your private rights and choices, visit the MVP Group Portal at:  https://portal.muggavirtualpilot.com

To help protect the security of your personal data, you must sign-in to your account and your identity will be verified.  If the MVP Group Portal is not available in your region, you can make a privacy rights request to:  privacy@muggavirtualpilot.com

There may be situations where we cannot grant your request - for example, if you ask us to delete any transaction data and MVP Group is legally obliged to keep a record of that transaction to comply with law.  We may also decline to grant a request where doing so would undermine our legitimate use of data for anti-fraud and security purposes, such as when you request deletion of an account that is being investigated for security concerns.  Other reasons your privacy request may be denied are if it jeopardizes the privacy of others, is frivolous or vexatious, or would be extremely impractical.

Should you require more information on exercising your privacy rights, email:
  privacy@muggavirtualpilot.com

PERSONAL DATA MVP GROUP COLLECTS FROM YOU

MVP Group seeks to balance member interaction with privacy.  This means we strive to collect only the personal data that we need.  The personal data that MVP Group collects depends on how you interact with us.  When you create an account within the MVP Group Portal we may collect a variety of information, including:

Contact Information:  Name, Address, Email, Mobile/Cell and other contact information.
Fraud Prevention Information:  Data used to help identify and prevent fraud.
Device Information:  Information pertaining to your computer hardware and peripherals.
Transaction Information:  Data about purchases, services or transactions facilitated by MVP Group.
Payment Information:  Data about your billing address and method of payment.

Participation Data:  Information about the events, airshows and competitions you participate in.

Other Information You Provide to Us:  Details such as the content of your communications with MVP Group, including interactions with member support and contacts through discord and social media channels.
 

PERSONAL DATA MVP GROUP RECEIVES FROM OTHER SOURCES

MVP Group may receive personal data about you from other individuals, from businesses or third parties acting at your direction, from our partners who work with us to provide our services and assist us in security and fraud prevention, and from other lawful sources, including;

Individuals:  MVP Group may collect data about you from other individuals - for example, if that individual has invited you to participate in an MVP Group event, activity or competition, or has shared content with you.

At Your Direction:  You may direct other individuals or third parties to share data with MVP Group.  For example, you may direct your MVP Group Portal account to share data about your virtual aerobatic team with other virtual pilots within the global community, where they may respond and interact with MVP Group.

MVP Group Partners:  We may also validate the information you provide - for example, when creating an MVP Group Portal account, with a third party for security, and for fraud-prevention purposes.

 

MVP GROUP'S USE OF PERSONAL DATA

MVP Group uses personal data to power our services, to process your transactions, to communicate with you, to efficiently organise events, activities and competitions, for security and fraud prevention, and to comply with law.  We may also use your personal data for other purposes with your consent.

MVP Group uses your personal data only when we have a valid legal basis to do so.  Depending on the circumstance, MVP Group may rely on your consent or the fact that the processing is necessary to fulfill a contract with you, protect your vital interests or those of other persons, or to comply with the law.  We may also process your personal data where we believe it is in our or others' legitimate interests, taking into consideration your interests, rights and expectations.  If you have questions about the legal basis, you can contact us at:  privacy@muggavirtualpilot.com


Power our Services:  MVP Group collects personal data necessary to power our services, which may include personal data collected to personalise or improve our offerings, for internal purposes such as auditing or data analysis, or for improving our events and services. 

Process Your Transactions:  To process transactions, MVP Group must collect data such as your name, payment information and other relevant data.

Communicate with You:  To respond to communications, reach out to you about your transactions or your MVP Group Portal account, market our products and services, provide other relevant information, or request information and/or feedback.  From time to time, we may use your personal data to send important notices, such as communications about changes in our terms, conditions, regulations and policies.  Because this information is important to your interaction with MVP Group, you may not opt out of receiving these important notices.

Security and Fraud Prevention:  To protect individuals, employees, and MVP Group and for loss prevention and to prevent fraud, including protecting individuals, employees, and MVP Group for the benefit of all our members, and pre-screening or scanning uploaded content for potentially illegal content, including child sexual exploitation material.

Comply with Law:  To comply with applicable law - for example, to satisfy tax or reporting obligations, or to comply with a lawful request.

MVP Group does not use algorithms or profiling to make any decision that would significantly affect you without the opportunity for human review.

MVP Group retains personal data only for so long as necessary to fulfill the purposes for which it was collected, including as described in this Privacy Policy or in our service-specific privacy notices, or as required by law.  We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy.  When assessing retention periods, we first carefully examine whether it is necessary to retain the personal data collected and, if retention is required, work to retain the personal data for the shortest possible period permissible unread law.

MVP GROUP'S SHARING OF PERSONAL DATA

MVP Group may share with service providers who act on our behalf, our partners, or others at your direction.  Further, MVP Group does not share personal data with third parties for their own marketing purposes.

Service Providers:  MVP Group may engage third parties to act as our service providers and perform certain tasks on our behalf, such as delivering products to customer.  MVP Group service providers are obligated to handle personal data consistent with this Privacy Policy and according to our instructions.  They cannot use the personal data we share for their own purposes and must delete or return the personal data once they've fulfilled our request.

Partners:  At times, MVP Group may partner with third parties to provide services or other offerings for members.

Others:  MVP Group may share personal data with others at your direction or with your consent, such as when we share information with your carrier to activate your account.  We may also disclose information about you if we determine that for purposes of security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.  We may also disclose information about you where there is a lawful basis for doing so, if we determine that disclosure is reasonably necessary to enforce our terms and conditions or to protect our operations or users, or in the event of a reorganization, merger or sale.

PROTECTION OF PERSONAL DATA AT MVP GROUP

At MVP Group, we believe that great privacy rests on great security.  We use administrative, technical and physical safeguards to protect your personal data, taking into account the nature of the personal data and the processing, and the threats posed.  We are constantly working to improve on these safeguards to help keep your personal data secure.

CHILDREN AND PERSONAL DATA

MVP Group understands the importance of safeguarding the personal data of children, which we consider to be an individual under the age of 13 years or the equivalent age as specified by law in your jurisdiction.  That is why MVP Group has implemented additional processes and protections to help keep children's personal data safe.

To access certain MVP Group services, events and competitions, a child must provide a completed Parent and/or Guardian Consent Form;


Parents and/or Guardians:  To create an MVP Group Portal account, parents must review the MVP Group Family Privacy Disclosure for Children Statement, which describes how MVP Group handles children's personal data.  If they agree, the parent and/or guardian must provide MVP Group with verifiable consent.

If we learn that a child's personal data was collected without appropriate authorisation or consent, it will be deleted as soon as possible.

COOKIES AND OTHER TECHNOLOGY

MVP Group websites, online services, interactive applications, email messages, and advertisements may use Cookies and Other Technologies such as pixel tags and web beacons.  These technologies help us to better understand user behavior including for security and fraud prevention purposes, tell us which parts of or website people have visited, and facilitate and measure the effectiveness of advertisements and web searches.

Communications Cookies:  These cookies are used to enable network traffic to and from MVP Group's systems, including bu helping us to detect any errors.

Strictly Necessary Cookies:  These cookies are set as required to provide a specific feature or service that you have accessed or requested.  For example, they allow us to display our websites in the proper format and language, to authenticate and verify your transactions, and to preserve the contents of your MVP Group Portal account and online shopping cart at www.muggavirtualpilot.com

Other cookies:  These cookies are used to understand how visitors interact with our websites and online services, including by helping us to assess the effectiveness of advertisements and web searches.  MVP Group also uses these cookies to remember choices you make while browsing, so we can provide you with a customised experience.

If you prefer that MVP Group not use cookies, you can block or disable cookies using your website browser privacy settings.  Check with your browser provider to find out how to disable cookies.  Certain features of the MVP Group websites and Portal may not be available if all cookies are disabled.

In addition to cookies, MVP Group uses other technologies to help us achieve similar objectives.

In some email messages MVP Group sends you, we provide 'click-through URL' that links you to content on the MVP Group website.  When you clock one of these URLs, they pass through a separate server before arriving at the destination page on our website.  We track this clock-through to help us determine interest in particular services, events and competitions and to measure if we are communicating with you effectively.  If you prefer not to be tracked in this way, you should not click graphic or text links in email messages.

Pixel tags enable us to send email messages in a format that you can read, and they tell us whether mail has been opened.  We may use this data to reduce or eliminate messages sent to customers.

MVP Group generally treats data we collect using these cookies and similar technologies as non-personal data.  However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal data by local law, we also treat these identifiers as personal data.  In addition, MVP Group sometimes combines non-personal data collected from these technologies with other personal data MVP Group holds.  When we combined data in this way, we treat the combined data as personal data for the purposes of this Privacy Policy.

 

TRANSFER OF PERSONAL DATA BETWEEN COUNTRIES

MVP Group provides services, hosts events and runs competitions worldwide.  To make that possible, your personal data may be transferred to or accessed by entities around the world.  MVP Group complies with laws on the transfer of personal data between countries to help ensure your data is protected, wherever it may be.

OUR COMPANY-WIDE COMMITMENT TO YOUR PRIVACY

To make sure your personal data is secure, we communicate our privacy and security guidelines to all MVP Group employees and representatives and strictly enforce privacy safeguards within the company.

PRIVACY QUESTIONS

If you have a question regarding MVP Group's Privacy Policy or privacy practices, would like to contact our Data Protection Officer, or would like to submit a complaint, you can contact us at:  privacy@muggavirtualpilot.com